The long-running scandal at the UK’s Post Office, where a technology solution didn’t work as planned, resulting in the wrongful prosecution of hundreds of sub-postmasters, could have been avoided. There are so many lessons to learn from this but a people-first approach to change could have averted the worst of this disaster. Here are just a few straightforward principles the leadership could have followed for a very different result…
Read MoreWhat’s on the horizon bringing more change and uncertainty? Part I…
In the first of two posts looking at the latest research on global forecasts, this blog explores some of the macro level issues that are being predicted, creating the backdrop of the wider system in which organisations are operating. In the next post, we’ll look at what this might mean for leaders and organisations.
Read MoreLessons in organisational change from John F Kennedy
What can John F Kennedy’s ‘We choose to go to the moon’ speech teach us about organisational change?
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Start your change with the end in mind and keep everyone’s frustration down
A customer and employee experience of a big change that doesn’t go quite right can have real impacts on an organisation’s bottom line. But by starting to think about change with the end in mind and before you get started, can make all the difference.
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