When we need to introduce tricky change and it doesn’t land how we’d like, we can sometimes blame generational differences. But there’s so much more to consider than age when we want to deliver successful change that supports and doesn’t alienate people.
Read MoreWhat does the word ‘change’ really mean?
‘Change’ is one of those words that gets used so often, we think everyone knows what it means. But it’s subjective - although we might be clear what it means for us, we need to help others understand our perspective and we need to understand theirs, too.
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