In times of change, we find it relatively straightforward to focus on what we want people to ‘Know’ and ‘Do’ as a result of communicating with them. The ‘Feel’ aspect of it can be more tricky - for leaders, this can feel like the ‘messy’ and unpredictable element. Here are a few ideas that might help.
Read MorePutting the final steps in place for your workplace return? Don't forget the emotional stuff...
We’ve never had to go back into our workplaces after the peak of a pandemic. Many of us are rightly focusing on the things we can plan and control, so making sure physical environments are safe. But what about the emotional impact of the changes people have been through?
Read MoreFive reminders from the other side of the world on how clear communication in times of change, can make all the difference
From my experience of communicating through any form of change, clarity in the messages we share and the way we share them, really makes all the difference,. Being clear helps people better understand what’s happening, what they need to do and what things mean for them. A recent example shared by my stepdaughter in New Zealand has been a timely reminder of how communicating clearly can make all the difference.
Read MoreChange, projects and stakeholder engagement - the people stuff
I’ve recently been part of two, thought-provoking events on the topic of stakeholder engagement, one organised jointly between CIPR East Anglia and APM East of England and the other an APM member event . Here are my top 10 takeaways and food for thought from these two events…
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